About Shipping Fee
Shipping fee is calculated by the system according to the total weight of the order. It has a value for the first 500g, and additional value for each additional 500g. So if a item's weight is 100g, the shipping fee for 5pcs is just the same as that for only 1pcs. You can buy more items and save the shipping fee.
About Customs Taxes
To buy items from zenachina company, you must agree to pay all related taxes regarding to your order in your country!
About Payment
You can pay for the goods by WEST UNITE, PAYPAL(add 4.1% processing fee), BANK(please kindly add the handling fee) Please check the payment information clearly and exactly on our website!!!
Replacement Policy
We are doing our best to ensure that all products listed in our website have good quality. We will help user to resolve any problems, through online email service or item replacement.
Unless otherwise notified, we offer one year's quality guarantee for all products sold in zenachina. If there are any quality problems, you can request replacement 30 days after the item is delivered.
Return Shipment: Authorized return must be shipped prepaid, including the tax. Unless authorized and prepaid, return will be delayed in processing. Note: For your own protection, insure return shipment.
Please fill in and print out the Return Shipping Sheet before returning any item(s) to us. Put the sheet in the return package. Contact ken@su-speaker.com the progress about the returned item(s). It normally takes 3-7 days for repair the faulty item(s). We will process the return item(s) as fast as we can.for
IMPORTANT: DAMAGED MERCHANDISE IS NOT DEFECTIVE MERCHANDISE. DO NOT REQUEST RETURN AUTHORIZATION FOR DAMAGED MERCHANDISE. ALL SHIPMENTS ARE FULLY INSURED. NOTIFY OBDSVS IMMEDIATELY IF DAMAGED MERCHANDISE IS DISCOVERED. WE WILL FOLLOW-UP WITH THE CLAIM AGAINST THE SHIPPER. DELAY IN YOUR NOTIFICATION COULD VOID YOUR INSURANCE. IF SHIPPING CARTON SHOWS NO DAMAGE AND MERCHANDISE IS FOUND TO BE DAMAGED, YOU MUST STILL NOTIFY US. PLEASE RETAIN DAMAGED MERCHANDISE UNTIL CLAIM IS SETTLED.
Return Address
6 floor, A block, Yiyuan industrial park, Bantian village,Longgang district,Shenzhen, China
Note: To avoid customs problems, please make sure return the faulty items to us by EMS, or ship it by air post from your local post office. Never use UPS/DHL/TNT/FEDEX!!!
